Your role as a caregiver is influenced heavily by your patient’s enviroment. You know that taking the time to identify the home and lifestyle barriers that could lead to non-adherence is too critical a step to skip. That’s why we visit all patients in-house, to give the patient an opportunity to have a personal interaction with their pharmacist and identify potential obstacles for treatment. We also use the in-house visit to reconcile existing medications, including OTC and herbal therapies.

When was the last time a post-discharge medication reconciliation was performed on your patient? Most pharmacies receive a prescription and just fill it without asking a simple question prior to counseling, creating an often unreasonable responsibility on caregivers and patients to know the “when, why, and how to take.” RxONE does things differently, giving medication reconciliations to every single patient that comes through. We communicate with all doctors onboard to ensure that accurate medication lists and appropriate therapy is performed, everytime. 

We don’t just mail out a package, in fact, we hand deliver all medications. Unlike other pharmacies, we call each new patient at 48 hours post delivery of medications, 14 days after fill, and again at 25 days after fill. This helps ensure no side effects have occurred, there has been no stoppage in therapy, and no change in therapy. When the patient continues to receive advanced pharmacy care a pharmacist checks on them twice a month.  Like caregiving, we establish a relationship that results in better outcomes for the patient.

Too often when prescribers change medications (strength, dose, etc) the patient has a gap in therapy. While other pharmacy packs have to ship out of state, we are a local Arkansas pharmacy serving Arkansas patients and Arkansas caregivers. We are able to provide the patient with the change of medications in their RxONE medication pack within 24-48 hours. No confusion for you or the patient from trying to pull this tablet out, replace with this tablet, and/or go to another pharmacy to get filled. We make it simple and safe for the patient with a new pack at no additional costs.